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Application for Specialized Transit


In order to be eligible for Specialized Transit, all users must first submit an application form which will be reviewed by Niagara Region Transit, against the approved Eligibility Criteria. If your application is incomplete, it will be returned to you or you may be contacted for more information. You will be notified of your eligibility by email or mail. 

If approved, you will be eligible to book trips on all specialized transit services in Niagara; Fort Erie (FAST), Niagara Falls (Chair-a-van), Niagara Specialized Transit (NST), St. Catharines (Paratransit), and Welland (WellTrans).

If denied, all Niagara Region Transit buses are fully accessible.

Please complete Part 1 in full and have your Health Care Provider fill out Part 2. Please ensure the entire form is completed legibly.

If you have trouble completing your form, please don’t hesitate to contact us at 1-833-NRT-LINE (1-833-678-5463).

Specialized Transit is considered a shared ride service. A shared ride service means:
• Other riders may be on board during the trip to your destination
• Your route of travel may be altered so another rider(s) can be accommodated
• You may be on board for up to 75 minutes
• The vehicle may stop and pick up other riders as it travels to your destination

Eligibility Guidelines

Persons wishing to use specialized transit must have a disability that prevents them from using conventional transit.

Disability alone does not constitute eligibility. Decisions are made on a case-by-case basis and are based on the applicant’s functional ability to use conventional transit some of all of the time. It’s not a medical decision deemed by the applicant’s physician. It is also not based on the applicant’s income, age, or lack of conventional transit in their area. 

Steps to enrol in Niagara Specialized Transit 

If you are the applicant

  • Option 1
    • Complete and submit Part 1 below
    • Print Part 2, have it completed by a medical/health care professional
    • Email Part 2 to
  • Option 2
    • Print Part 2 to be completed by a medical/health care professional
    • Scan and save Part 2
    • Complete Part 1 below and attach Part 2
    • Click Submit
  • Option 3
    • Print Application
    • Complete Part 1
    • Have a medical/health care professional complete Part 2
    • Scan and email completed application to

 If you are a medical/health care professional completing this form below on behalf of the applicant:

  • Complete Part 1 on behalf of the applicant and click submit
  • Part 2 will open, once complete click submit.

A representative from Niagara Region Transit will be in contact once we have received all documentation. Please be advised that we are experiencing delays in processing applications to specialized transit services. Applications will take 10-15 business days to be completed. If you require immediate assistance, please call us directly at 1-833-NRT-LINE (678-5463), and press option 2, and then option 1 when prompted.

Part 1: Personal Information

To be completed by the applicant or their designate

What is your gender? Gender refers to current gender which with may be different from sex assigned at birth and may be different from what is indicated on legal documents. (Select all that apply).

Emergency Contact Information 

Designate Information 

Designate Information

Disability Information

Note: Unavailability of conventional transit does not constitute eligibility for specialized transit. 

Do you use any of the following mobility aids? Check all that apply.

Allowed extensions pdf, doc, docx, xls, xlsx, jpg, jpeg, gif, png, tif

Personal Information and Privacy

Any personal information or personal health information is collected, used and disclosed by Niagara Region under the authority of the Municipal Act for the administration of the inter-municipal transit service in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Questions should be referred to the Access and Privacy Office at 905-980-6000, ext. 3779 or

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