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Application for Specialized Transit


In order to be eligible for Specialized Transit, all users must first submit an application form which will be reviewed by Niagara Region Transit, against the approved Eligibility Criteria. If your application is incomplete, it will be returned to you or you may be contacted for more information. You will be notified of your eligibility by mail and, if approved, you will be eligible to book trips on Specialized Transit.

Please complete Part 1 in full and have your Health Care Provider fill out Part 2. Please ensure the entire form is completed legibly.

If you have trouble completing your form, please don’t hesitate to contact us at 1-833-NRT-LINE (1-833-678-5463).

Specialized Transit is considered a shared ride service. A shared ride service means:
• Other riders may be on board during the trip to your destination
• Your route of travel may be altered so another rider(s) can be accommodated
• You may be on board for up to 75 minutes
• The vehicle may stop and pick up other riders as it travels to your destination

Eligibility Guidelines

The inter-municipal specialized transit service is intended for residents of Niagara who have a disability that prevents them from using conventional transit services. The service is only intended for travelling from one municipality to another municipality in Niagara, or to Hamilton for medical purposes only.

Note: Unavailability of conventional transit does not constitute eligibility. 

Steps to enrol in Niagara Specialized Transit 

  1. Complete the Recipient application form below
  2. If you are a resident:
    1. Download, print and have a health care professional complete Part 2: Health Care Professional application. You can attach the completed application to this form, or drop-off the completed Part 2 application 
    2. Mail or drop-off the completed Part 2 application to Niagara Transit Commission 2012 First Street Louth. St Catharines, ON L2S 3V9
  3. If you are a medical / health care professional completing this form on behalf of a resident:
    1. Complete Part 2: Health Care Professional application 

A representative from Niagara Region Transit will be in contact once we have received all documentation. Please be advised that we are experiencing delays in processing applications to specialized transit services. Applications will take 10-15 business days to be completed. If you require immediate assistance, please call us directly at 1-833-NTC-LINE (678-5463), and press option 2, and then option 1 when prompted.

Part 1: Personal Information

To be completed by the applicant or their designate

Emergency Contact Information 

Designate Information 

Disability Information

Note: Unavailability of conventional transit does not constitute eligibility for specialized transit. 


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Personal Information and Privacy

Any personal information or personal health information is collected, used and disclosed by Niagara Region under the authority of the Municipal Act for the administration of the inter-municipal transit service in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Questions should be referred to the Access and Privacy Office at 905-980-6000, ext. 3779 or

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